Return and Refund Policy

Effective Date: 15-08-2026

At Sree Vastra, we want you to be happy with your purchase. This Return & Refund Policy explains when products purchased through www.sreevastra.com may be returned, exchanged, or refunded.

1. Return Eligibility

A product may be eligible for return or exchange if:

• The wrong product was delivered.
• The product is defective or damaged.
• The product received is materially different from the product ordered.
• The product does not match the description provided on the website.
• The product qualifies for return under the specific product/offer conditions displayed at the time of purchase.

Return eligibility is subject to the conditions below.

2. Return Period

Customers must request a return or exchange within 2 days of delivery.

The applicable return period may vary for specific products or promotional offers. If a different period applies, it will be displayed on the relevant product page or communicated at the time of purchase.

3. Condition of Returned Products

To be eligible for return or exchange, products should generally be:

• Unworn
• Unused
• Unwashed
• Undamaged
• Free from stains, perfume, makeup, or other marks
• Returned with original tags, labels and packaging where applicable
• Accompanied by the order/invoice details

Products that do not meet these conditions may be rejected.

4. Products That May Not Be Returnable

For hygiene, clearance-sale, or other legitimate business reasons, certain products may not be eligible for return or exchange.

These may include:

• Products specifically marked as "Non-Returnable".
• Clearance or final-sale products.
• Products sold under specific promotional conditions.
• Products that have been worn, washed, altered, or damaged by the customer.
• Products without required tags or packaging.
• Products returned after the applicable return period.

The applicable product-specific return conditions will take precedence where clearly displayed before purchase.

5. How to Request a Return

To request a return or exchange:

1. Contact Sree Vastra customer support within the applicable return period.
2. Provide your order number.
3. Provide the product details.
4. Explain the reason for the return.
5. Provide photographs/videos where requested.
6. Wait for return instructions from our customer-support team.

Do not send products to an address unless the return has been approved and return instructions have been provided.

6. Damaged or Defective Products

If a product arrives damaged or defective, contact us as soon as possible.

Customers should provide clear photographs/videos showing:

• Outer packaging
• Product
• Product tags/labels
• Defect or damage
• Order information

We will assess the issue and, where appropriate, offer a replacement, exchange, refund, or other suitable resolution.

7. Wrong Product

If we send a product different from the one ordered, contact us promptly.

After verification, Sree Vastra may arrange a replacement, exchange, or refund as appropriate.

8. Size Issues

If a customer orders the incorrect size, return/exchange will not be available.

Customers are encouraged to review the size chart and product measurements before placing an order.

9. Exchange

Where exchanges are available, an exchange may be subject to:

• Product availability
• Return eligibility
• Size availability
• Applicable promotional conditions

If the requested replacement is unavailable, we may provide another appropriate resolution.

10. Refunds

If a refund is approved, the refund will generally be processed after the returned product has been received and inspected, where applicable.

Refunds may be issued through the original payment method or another appropriate method, depending on the payment method and circumstances.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

11. Shipping Charges

Original shipping charges, if any, may be non-refundable unless the return is due to an issue attributable to Sree Vastra or otherwise required under applicable law.

Where a product is returned because it is defective, damaged, incorrect, or materially different from the product ordered, Sree Vastra will determine the appropriate return-shipping resolution in accordance with applicable law and the circumstances of the case.

12. Return Shipping

Depending on the reason for the return and the applicable return conditions:

• Sree Vastra may arrange return pickup.
• The customer may be required to ship the product back.
• Return shipping may be free for eligible seller-related issues.
• Return shipping charges may apply in other circumstances where permitted.

The applicable return instructions will be provided when the return request is approved.

13. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch and payment has already been received, the applicable refund will be processed.

If the order has already been shipped, cancellation may not be possible, and the customer may need to follow the applicable return procedure.

14. Refunds for Unsuccessful Delivery

If an order is returned to Sree Vastra because of an incorrect address, customer refusal, repeated failed delivery attempts, or other reasons attributable to the customer, refund eligibility will depend on the circumstances and applicable law.

Any applicable deductions or re-shipping charges will be communicated to the customer.

15. Promotional and Discounted Products

Products purchased using promotional offers, discount codes, or special launch offers may have specific return or exchange conditions.

Please review the terms of the applicable offer before placing the order.

16. No Refund Outside Policy

Sree Vastra will process returns and refunds in accordance with this policy, the terms displayed at the time of purchase, and applicable consumer-protection laws.

Nothing in this policy is intended to restrict any consumer right that cannot legally be excluded.

The Consumer Protection (E-Commerce) Rules, 2020 include provisions concerning returns/refunds in circumstances such as goods not matching advertised or agreed specifications and certain delivery issues.

17. Fraudulent or Abusive Returns

Sree Vastra reserves the right to investigate suspected fraudulent, abusive, or repeated misuse of the return/refund process.

This may include situations involving:

• Repeated false damage claims
• Product substitution
• Returning used or altered products
• Manipulation of promotional offers
• Other fraudulent activity

Any action taken will be subject to applicable law.

18. Contact Us

For return, exchange, or refund requests:

Sree Vastra Customer Support

Email: info@sreevastra.com

Phone/WhatsApp: +91 9030423317

Address: Khammam, Telangana, India

Please include your order number in all return/refund communications.

19. Policy Updates

Sree Vastra may update this Return & Refund Policy from time to time.

The latest version will be published on this page with the applicable effective date.

Last Updated: 15-08-2026